Several factors can cause a payment to be declined. To help ensure this doesn’t happen when you retry, please follow these steps:

1. Verify Card Details: Ensure the card information is accurate, including the expiry date, security code, and billing address.
2. Update Payment Information: If using a payment method like Apple Pay or Google Pay, make sure your details are current.
3. Billing Address: Instead of selecting "same as shipping address," try manually entering your billing address.
4. Contact Your Bank: Your bank might have declined the payment. Consider calling them to understand the reason.

Please Note: You will NOT be charged unless you receive an order number. Occasionally, your bank may hold the amount of the declined payment. If you see any pending transactions on your bank statement, contact your bank to confirm when these funds will be released.

Fraud Detection

Your order may be flagged as fraudulent if there are discrepancies with your shipping or payment information. To prevent this from happening again, ensure that all card details are accurate, including the expiry date, security code, and billing address.

Stock Issues

If your order is cancelled due to stock issues, you will receive an email notification. Please check your Inbox, Junk, and Spam folders to ensure you don’t miss this message.

If you haven't received an email or need further assistance, please contact our Customer Support team via our 24/7 live chat for a quick resolution.

To buy a digital gift card, follow these simple steps:

1. Click: Access the gift card purchase page
2. Enter Details: Fill in the required information for your gift card.
3. Add to Bag: Click ‘ADD TO BAG’ to add the gift card to your shopping bag.
4. Checkout: Complete the payment process at checkout.

Once your purchase is complete, the digital gift card will be emailed to your recipient within 30 minutes.

Step 1: Enjoy shopping for your favorite items! Once you’re ready, proceed to the checkout.

Redeeming Your Code on Mobile:

1. Show Order Summary: Before entering your payment details, tap ‘Show order summary’.
2. Enter Your Code: Find the box labeled ‘Gift card or discount code’ below your selected items and enter your promo code.
3. Apply the Code: Tap ‘Go’ or ‘Enter’ on your mobile keypad. The discount will be applied, and your total will be updated accordingly.

Happy shopping!

Use this text to share information about your store with your customers. Describe products, share announcements, or welcome customers to your store.