Several factors can cause a payment to be declined. To help ensure this doesn’t happen when you retry, please follow these steps:

1. Verify Card Details: Ensure the card information is accurate, including the expiry date, security code, and billing address.
2. Update Payment Information: If using a payment method like Apple Pay or Google Pay, make sure your details are current.
3. Billing Address: Instead of selecting "same as shipping address," try manually entering your billing address.
4. Contact Your Bank: Your bank might have declined the payment. Consider calling them to understand the reason.

Please Note: You will NOT be charged unless you receive an order number. Occasionally, your bank may hold the amount of the declined payment. If you see any pending transactions on your bank statement, contact your bank to confirm when these funds will be released.

Unfortunately, due to our rapid dispatch and delivery process, we are unable to combine orders that are placed separately.

Shipping times vary based on your location and the date and time of your order.

Once your order has shipped, you'll receive an email with a tracking number. Keep an eye on this tracking number for updates. To check the status and tracking of multiple orders, you can do so through your account login.

Please Note:

• Some orders may ship from different locations, which could result in items being delivered on separate days.
• Tracking updates may take a few days if your order is traveling internationally or across state lines.
• If your expected delivery date has passed, allow 1-3 business days for tracking information to update.

If your order is more than 3 days overdue, please contact the parcel carrier directly or reach out to our Customer Support Team for assistance.

For faster delivery, your items may have been shipped in separate packages. Don’t worry—your remaining items should arrive soon. Check your email for tracking notifications to monitor the status of the items you’re still waiting for.

If you can’t find a tracking number for the missing items, please contact us via chat, and we’ll be happy to assist you.

We strive to package your items with the utmost care, but we understand that damage can occur during transit. If you receive a damaged or faulty item, we’re here to help resolve the issue.

Please contact our Customer Support Team and include photos of the damaged item(s). This will assist us in identifying the cause and finding a quick solution for you.

We apologize for the mix-up and for sending you the wrong item!

To resolve this issue, please contact our Customer Support Team and include photos of the incorrect item(s). This will help us understand the mistake and quickly find a solution for you.